Frequently Asked Questions
Everything you need to know about your Emmaline Bags order.
What materials are used in Emmaline Bags?
We use premium, ethically sourced materials including high-grade vegan leathers, durable cotton canvases, and reinforced hardware to ensure every bag lasts a lifetime.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by destination but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-made orders and final sale items are not eligible for return.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
How do I care for my bag?
We recommend spot cleaning with a damp cloth and mild soap. Avoid harsh chemicals or machine washing, as this can damage the structural integrity and finish of the bag.
Are your bags covered by a warranty?
Every Emmaline Bag comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.